Last updated: Aug 21, 2026
These Store Policies explain how orders are accepted, processed, produced, shipped, and supported when purchasing from ARCoholicHQ. They also outline important information regarding refunds, order issues, customs, privacy, and the use of our website. By placing an order through our website, you agree to these Store Policies.
Order Acceptance and Availability
All orders are subject to acceptance and product availability. ARCoholicHQ reserves the right to limit quantities, delay processing, pause the acceptance of new orders, or cancel an order when necessary. This may occur because of unusually high order volume, product availability, suspected fraud, payment issues, pricing or listing errors, or other circumstances that prevent us from fulfilling an order as expected.
Large Quantity Orders
To help ensure fair access to our fan-made merchandise and allow orders to be properly reviewed and fulfilled, large quantity purchases may require prior approval.
Orders containing three (3) or more of the same item should be arranged with ARCoholicHQ before placing an order. This allows us to confirm product availability, production timelines, fulfillment details, and calculate accurate shipping costs based on the quantity and items included.
ARCoholicHQ reserves the right to adjust, delay, or cancel orders that exceed reasonable quantity limits without prior arrangement.
If ARCoholicHQ cancels an order, the customer will be notified and any payment collected for the cancelled order will be refunded.
Order Processing
Orders may be placed at any time and are generally processed as soon as possible.
Please allow up to 4–7 days for order processing. This timeframe includes a buffer for weekends, holidays, seasonal demand, unusually high order volume, payment review, or other circumstances that may affect processing times before an order is sent to production.
Processing refers to the period between an order being placed and being sent to production.
Once an order has been placed, it cannot be changed or cancelled, and no refunds will be issued.
Please ensure that all order details, including the shipping address, are correct before completing your purchase. Once an order has been sent to production, address corrections cannot be made.
Production
Production begins after an order has been processed and sent to production.
Production typically takes 3–5 business days after an order has been processed and sent to production. Production operates Monday through Friday; weekends and holidays are not included in production time.
Production times are estimates and may be longer during holidays, seasonal peaks, high order volumes, product shortages, or other unexpected delays.
Shipping transit time begins only after production has been completed and the order has been shipped.
Shipping
We currently ship to addresses in the United States and Canada.
Shipping costs are calculated at checkout based on the destination, products ordered, and shipping method selected.
Estimated shipping times begin after production has been completed and are estimates only. Delivery times may vary due to carrier delays, weather, customs processing, holidays, or other circumstances outside of our control.
Some products or orders may be shipped separately and arrive in multiple packages.
PO Box addresses may be accepted where supported by the selected shipping carrier.
We are able to ship to many U.S. military addresses (APO/FPO); however, availability may vary depending on the product and destination.
Once an order has shipped, tracking information will be provided by email. Customers are encouraged to monitor their shipment tracking and contact the shipping carrier if delivery issues arise.
If tracking indicates that a package has been delivered but cannot be located, please first contact the shipping carrier, then contact ARCoholicHQ as soon as possible so we can help determine the next steps.
We may expand shipping to additional countries in the future. If you are located outside Canada or the United States and are interested in placing an order, please contact us before purchasing. While we cannot guarantee availability, we are happy to explore additional shipping options whenever possible.
Refunds & Order Issues
All products are made to order. Because of this, we do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect colour selected by the customer
- Accidental purchases
Once an order has been placed, it cannot be changed or cancelled.
If your order arrives damaged, defective, misprinted, or incorrect, please contact ARCoholicHQ as soon as possible. Include your order number, a description of the issue, and at least one clear photograph showing the problem.
Additional photographs or information may be required to verify the issue and submit a claim. Specific photo instructions will be provided based on the type of issue reported.
Each claim is reviewed individually. When a manufacturing or fulfillment issue is confirmed, our preferred resolution is a reprint or replacement. A refund may be considered only when a replacement is not available, cannot reasonably resolve the issue, or is otherwise required.
Please do not return any item unless instructed to do so by ARCoholicHQ.
Customs & Import Fees
Most of our products are produced and shipped from the United States, although production locations may vary depending on the product ordered.
Orders shipped across an international border may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or shipping carrier.
These charges are not included in the product or shipping price unless clearly stated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees associated with their order.
Customs processing may also delay delivery. ARCoholicHQ does not control customs decisions, fees, or processing times.
Privacy
ARCoholicHQ collects only the personal information needed to process orders, provide customer support, operate the website, and communicate with customers.
This information may include your name, billing and shipping address, email address, phone number, order details, and payment-related information. Payment information is processed securely through our payment providers and is not stored directly by ARCoholicHQ.
We may share necessary order information with service providers involved in payment processing, production, shipping, website hosting, analytics, or customer support. Information is shared only as needed to provide these services.
We do not sell or rent customer personal information.
Customers may contact ARCoholicHQ to ask questions about their personal information or request access, correction, or deletion where applicable.
Website Terms
By using arcoholichq.com or placing an order through the website, you agree to follow these Store Policies and provide accurate, complete, and current information.
You may not use the website for unlawful, fraudulent, abusive, or unauthorized purposes, or attempt to interfere with the website’s operation, security, or availability.
Product descriptions, images, pricing, availability, and other website content may be updated, corrected, or removed at any time. While we strive to keep all information accurate, occasional errors may occur.
ARCoholicHQ reserves the right to refuse service, limit quantities, cancel orders, restrict access to the website, or correct pricing and listing errors when reasonably necessary.
All ARCoholicHQ branding, original designs, photographs, written content, and website materials are owned by or licensed to ARCoholicHQ and may not be copied, reproduced, distributed, or used commercially without permission.
These terms may be updated as the website, products, and services change. Continued use of the website after an update means you accept the revised terms.
Contact Us
For questions about an order, shipping, product issues, privacy, or these Store Policies, please contact ARCoholicHQ through our Contact Us page.
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
We aim to respond as quickly as possible; however, response times may be longer during weekends, holidays, seasonal peaks, or periods of unusually high order volume.
Policy Updates
These Store Policies may be updated from time to time to reflect changes to our business, products, services, or legal requirements.
The most current version will always be available on this page. Continued use of our website after changes have been published constitutes acceptance of the updated policies.